WHEN YOU PLACE AN ORDER AN ESTIMATE OF POSTAGE WILL BE GIVEN,
BELOW IS HOW EPARCEL CALCULATES THE POSTAGE:
TAKE THE BASIC RATE FOR YOUR AREA. TAKE THE PER KILO RATE AND TIMES IT BY THE NUMBER OF KILOS AND THEN ADD THE TWO TOGETHER. THIS SHOULD GIVE YOU AN ESTIMATE (PLEASE ADD 10% FOR GST)
THERE IS ALSO A $2.50 HANDLING CHARGE
THIS SHOULD KEEP YOU BUSY FOR A WHILE!!
All prices are in australian dollar and we do not charge for any item that is out of stock. We no longer place items on backorders.
Postage: We are now on Post eParcel, Australia Post's
Internet enabled freight system. According to Australia Post
it is cheaper. Each parcel carries a barcoded address label,
which is scanned at several points during the delivery process.
Each state has different rates. We must take a box, put your
goods in it, measure & weigh it up and by your post code determine
which area you live in and go by the chart. There is a basic
rate, plus a per kilo rate. We do not send any packages without
a tracking number. This is for your protection as well as
ours, as in the past packages went missing.
Why don't we have set rates: Let's say a person orders
candy which weighs 2 kilos and someone orders soda which weighs
10 kilos. If I were to set a rate per box than the box weighing
2 kilos would be paying the same as a box that was 10 kilos?
Doesn't seem fair - does it. Our goal is to charge you the
same thing as Australia post charges us. When you order online, we use the formula used to
calculate Australia Post charges to estimate how much
the shipping will cost. The actual shipping cost may
vary. The postage cost that is quoted is for Australia only and for regular mail service - it doess not include express post or orders shipped to New Zealand. You agree to pay the amount Australia post charges
us. Parcels can be sent express post, see below for details. You can also arrange your own courier if you like, just note that in special instructions and we will send you an email or call when it is ready to pick up. You can then arrange the courier to pick up.
Express Post
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will be more expensive than normal post. We will charge you the same amount the
post charges us. The charge listed is for normal post only. For an idea of express post rates see the Australia Post website and follow the prompts |
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Once in the hands of the post USA Foods cannot be held responsible if the parcel doesn't
arrive with their specified express post delivery schedule. We will file a complaint
on your behalf and try to obtain a refund for you |
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Express parcels can not be insured |
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Express parcels can be left at the door if you like. If not home it should go back to the
local post office for pickup |
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There are some areas that are not covered by the express post network. Please check the Australia Post website to make sure that your post code is listed for express post service. |
How we wrap & damaged parcels: We wrap our cans
in newspaper. We wrap our glass in bubblewrap and newspaper.
The boxes leave our store in excellent condition. If your
parcel arrives damaged in anyway you will need to contact
the postage office directly. Please do not toss the items
out - you will need to show them proof of damage for your
claim. If you feel that we did not pack it properly than please
contact us to discuss. We would also need to see some proof
of your claim. Please note that some items no matter how they
are packed just do not ship well (ie. Graham Cracker crusts).
NOTE: lost, stolen or damaged claims may be paid by Australia
Post if the insurance box is ticked.
Australia Post delivery:
Australia Post delivers your parcels. They work to their own schedule. We cannot ask them to bring your parcel on a certain day or at a certain time. If you are not home they should leave a card that they attempted delivery. The card should indicate which local post office the parcel was left out for pickup. Please take the card with you.
You can waive your signature and have the parcel left at your home by putting a note in special instructions. We will indicate that on the mailing label and the post will have the authority to leave it. Once this is done and anything happens to the parcel all liabiltity on the part of the post & USAFoods is waived. You cannot insure the parcel if you wish to do this as insured parcels need to be signed for.
Padded envelopes:
| small envelope | $6.35 each | upto 500 grams | | large envelope | $6.35 each | upto 500 grams |
Insurance: As always the post will have the final say, but it is now $1.50 for every $100.00 spent per box - coverage includes the damaged item and any damage as a result. You will need to prove your claim, by taking photos, or possibly taking the box down to the post to show them. USAFoods will file the claim on your behalf, but until the claim is settled by the post no compensation will be made. Parcels that are lost will also be included if insured it is up to you to tick the insurance box to have coverage - if you do not take out insurance and any damage occurs or the parcel is lost by australia post than USAfoods cannot make a claim on your behalf and no compensation will be paid. Please note that we take no responsibility for any lost, stolen or damaged parcels once it is in the hands of the post.
Missing or lost parcels: With the new web site we
have added a tracking number system - once we process the
order a tracking number will be emailed to the address on
your order form. If your package does not arrive within a
reasonable time frame (7 working days after shipping) please
contact the post office in your area. Chances are they left
a card and it is sitting there. If it is not there than please
contact us at 03-9555-0288 for the eParcel number. The delivery
status can then be checked via the Internet at www.eparcel.com.au
or you can quote that number to the post office so they can
track the package and after a few days of shipping you can check the delivery status etc. A claim will be entered into the Australia
Post system, but if the parcel is not insured compensation
will not be given. USAFoods can assist you in doing this.
New Zealand orders: please go to the Australia Post website and select New Zealand from the 'Select Country' menu.
You need to enter the weight of your order and this will give you the postage
to send overseas. The checkout page will tell you your order's approx. weight. No insurance is available for NZ orders. Once this parcel is shipped we can not track it with Australia Post and if the parcel is damaged, lost or stolen USA foods can not assist you in this event. We also suggest you check with customs and quarantine to make sure the products will be allowed in as once we ship we cannot take the product back because they would not let it in.
USAFOODS TAKES NO RESPONSIBILITY FOR ORDERS LOST OR DAMAGED
BY AUSTRALIA POST
Rates and Estimated delivery time:
Again you are charged for each box used - basic rate+per kilo
rate.
| FOR CBD AREAS |
| Melbourne | $5.98 | - | 1-2 | | Sydney | $6.98 | $0.38 | 2-3 | | Adelaide | $6.98 | $0.38 | 2-3 | | Brisbane | $6.98 | $0.49 | 2-3 | | Tasmania | $6.98 | $1.04 | 2-3 | | Perth | $6.98 | $1.28 | 4-5 | | Darwin/Alice Springs | $8.48 | $2.09 | 4-5 | | COUNTRY AREAS | | Victoria | $7.98 | $0.32 | 1-2 | | New South Wales | $8.48 | $0.53 | 2-3 | | ACT | $7.74 | $0.44 | 2-3 | | South Australia | $8.48 | $0.50 | 2-3 | | Queensland | $8.48 | $1.07 | 2-3 | | Western Australia | $8.48 | $1.97 | 2-3 | | Norfolk Island | $8.48 | $0.53 | 4-5 | | Northern Territories - remote | $8.48 | $2.09 | 4-5 |
If you still have any questions, please contact info@usafoods.com.au
or call 03-9555-0288 |
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