Payment and Postage
All parcels sent by USAFoods are shipped by Fastway Couriers or Australia Post Services.
Shipping cost is a flat rate of $9.99. Orders over 60kg are not eligible for free shipping and must be sent via courier services. Some remote areas may also not be eligible for free shipping offers. In such cases, USAFoods will contact you with your shipping rates.Priority:
Jump to the front of the queue with Priority Shipping. Your order is picked and packed as soon as possible, but shipped via standard services.Express:
All Express quotes are calculated by item weight. These orders ship via Express services
as soon as possible.Free Shipping Limit:
Due to the excessive size and weight of certain items, USAFoods reserves the right to mark orders invalid for free shipping offers. Soda orders under 144 units (cans) are eligible for free shipping. Multiple orders after the first placed directly after each other to avoid shipping costs will be deemed chargeable at the courier service rates.International:
Please check your local food importing laws before purchasing as confiscated items from your local customs and quarantine laws will not be refunded or replaced.Delivery Times:
All standard orders are placed in a queue and shipped via standard services. Order wait time may vary due to: American holidays, sales events, container arrivals. USAFoods strives to get your order shipped as soon as possible.
If you require your parcel to arrive before a certain date please use the special instructions box
so we can service your order better. Holiday Cutoff dates:
- Thanksgiving: November 18th.
- Christmas & NYE: December 16th.
- 4th of July: 22nd June.
Pickup option is available for Melbourne and Sydney customers. There is no extra fee for picking up. Upon placing your order to be picked up please wait for a confirmation email before coming in to pick your order up. This will ensure that it is ready. Orders can be picked up during Store hours from Sunday to Monday. Orders placed after 11am Friday to Sunday can not be picked up on the weekend.
Orders will be held for 7 days before being returned to stock. If this occurs a restocking fee of 30% of the order total will be applied. If you cannot make it to the store please contact us so we can arrange shipping or hold it longer.PLEASE NOTE:
shipping is inclusive of GST which is calculated in the tax column of your order. Shipping time is only an estimate from when your order has shipped. You will receive an email with a shipping confirmation and tracking number.
Damaged and missing parcels
For all inquiries about your shipped parcel please contact us.
If you would have any issues and would like us to review any damage, please provide us proof and we will review the claim within 7 days after your order is received.
USAFoods will not replace or refund any item that is past it's 'best by' dates, unless the dates received do not match your order.
Each order at USAFoods has the option to enable postage insurance. Price is subject to change. To add postage insurance to your order click here
Postage insurance will guarantee that all of your items will make it to you in one piece. If your order has postage insurance USAFoods will replace or refund any item (limited to stock availability) that was broken or damaged in transit.
If your order has arrived damaged please contact us at firstname.lastname@example.org with your order number along with photographs of the damaged item.
Authorization to leave any parcel on premises or in an non-secure location may void postage protection option. In this case you may be refunded for the postage protection option instead of the products damaged.
Some items may be exempt from postage insurance. Please see the item description for more details.